Welcome to Ipswich intermediaries
We've created this website exclusively for mortgage intermediaries
We're all about simplicity. We're all about dependability. And we're all about applying our expertise and common sense to give you the solutions your clients are after.
For every case - from the standard to the dauntingly complicated - we'll put the right underwriter on the job from the word go, so you'll have a named specialist on hand to answer any queries quickly and clearly - someone you can rely on to make the complex straightforward and the difficult easy. Every time.
We're now open until 6pm - give us a call.
We’re committed to providing a great service to our intermediaries. That’s why we think it’s important that you can see how we’re doing. Please see our latest Service Levels below:
Current Service Levels – 21 April 2017
|Service Level Agreement||Current Service Level|
|Offer turnaround time||We aim to turn a fully packaged application into an offer within 15 days||We are currently turning fully packaged applications into offers in: 14 days|
|Underwriting time||We aim to start underwriting fully packaged applications within 2 working days||We are currently underwriting applications received from: 20 April 2017|
|AIP referral time||When an AIP is referred, we’ll aim to process this by the end of the next working day when received before 3pm||We are currently processing AIP’s referred from: 20 April 2017|
|Document processing time||We aim to process documents received within two working days||We are currently processing documents received from: 19 April 2017|
Call statistics - month to date
|Average number (%) of calls connected||82%||77%||35%|
|Average call waiting time||11 sec||6 sec||14 sec|