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Welcome to Ipswich intermediaries

We've created this website exclusively for mortgage intermediaries

We're all about simplicity. We're all about dependability. And we're all about applying our expertise and common sense to give you the solutions your clients are after.

For every case - from the standard to the dauntingly complicated - we'll put the right underwriter on the job from the word go, so you'll have a named specialist on hand to answer any queries quickly and clearly - someone you can rely on to make the complex straightforward and the difficult easy. Every time.

We're now open until 6pm - give us a call.

Service Levels

We’re committed to providing a great service to our intermediaries. That’s why we think it’s important that you can see how we’re doing. Please see our latest Service Levels below:

Current Service Levels – 19 October 2017

  Service Level Agreement Current Service Level  
Offer turnaround time We aim to turn a fully packaged application into an offer within 15 days We are currently turning fully packaged applications into offers in: 14 days sla green
Underwriting time We aim to start underwriting fully packaged applications within 2 working days We are currently underwriting applications received from: 16 October 2017 sla green
AIP referral time When an AIP is referred, we’ll aim to process this by the end of the next working day when received before 3pm We are currently processing AIP’s referred from: 16 October 2017 sla green
Document processing time We aim to process documents received within two working days We are currently processing documents received from: 16 October 2017 sla green

Call statistics - month to date

  Mortgage Sales Underwriting Pre-completion
Average number (%) of calls connected 95% 61% 55%
Average call waiting time 9 secs 5 secs 9 secs

 

How We Work
Application is received
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Acknowledgment within 24 hrs
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Assessment
in triage
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Same day email with estimated turnaround
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Assessment of
full application
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Regular case
status updates

News

Professional sportpeople are, perhaps unexpectedly, the latest to be trapped within the ever-expanding bracket of the 'mortgage misfit'.

Read more ...

Older Borrowers

For retired clients or those requiring a mortgage past the age of 65 we may be able to help. We'll consider lending up to age 85 and accept 100% pension income.

Read more ...