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Welcome to Ipswich intermediaries

We've created this website exclusively for mortgage intermediaries

We're all about simplicity. We're all about dependability. And we're all about applying our expertise and common sense to give you the solutions your clients are after.

For every case - from the standard to the dauntingly complicated - we'll put the right underwriter on the job from the word go, so you'll have a named specialist on hand to answer any queries quickly and clearly - someone you can rely on to make the complex straightforward and the difficult easy. Every time.

Give us a call on 0330 123 1073

Monday - Thursday 9.00am - 6.00pm
Friday 9.00am - 5.00pm
Saturday 9.00am - 1.00pm

Service Levels

We’re committed to providing a great service to our intermediaries. That’s why we think it’s important that you can see how we’re doing. Please see our latest Service Levels below:

Current Service Levels - 19 January 2018

  Service Level Agreement Current Service Level 
Offer turnaround time We aim to turn a fully packaged application into an offer within 15 days 15 days sla green
AIP referral time When an AIP is referred, we’ll aim to process this by the end of the next working day when received before 3pm We are currently working on AIPs referred from: 18 January 2018 sla green
Document processing time We aim to process documents received within two working days We are processing documents received from: 18 January 2018 sla green
Underwriting time We aim to start underwriting cases within two working days of a fully packaged application being received We are underwriting fully packaged cases submitted on or before: 18 January 2018 sla green

Call statistics - month to date

  Mortgage Sales Underwriting Pre-completion
Average number (%) of calls connected


71% 78%
Average call waiting time 9 secs 3 secs 9 secs


How We Work
Application is received
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Acknowledgment within 24 hrs
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in triage
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Same day email with estimated turnaround
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Assessment of
full application
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Regular case
status updates


Ipswich Building Society has continued to evolve its mortgage range with the introduction of a brand new shared ownership remortgage option available to direct applicants and intermediaries.

Read more ...

Older Borrowers

For retired clients or those requiring a mortgage past the age of 65 we may be able to help. We'll consider lending up to age 85 and accept 100% pension income.

Read more ...