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Hayley Nessling

Mortgage Sales Manager

How long have you worked for Ipswich Building Society?

Since 2001.

What did you do before?

I joined the Mortgage Sales Department in December 2013. Before that I worked as an Assistant Branch Manager. Before joining the Society I worked for the Job Centre as a New Claims Advisor.

What does your role involve?

My role is to ensure the smooth day-to-day running of the department. I work closely with Kate Ley, our Head of Mortgage Sales, to ensure our team are focused on their targets in a fun and happy environment. I directly manage six people, including the Mortgage Consultants, who deal with our direct business, and our Mortgage Development Assistants, who deal with indirect enquiries. I am also responsible for the T&C scheme within the department, ensuring that we are compliant in our work.

What do you enjoy most?

I enjoy the variety – no two days are the same. I like that I am involved in both sides of the mortgage business, and the different challenges that are involved in each area. I also enjoy being able to help and develop staff, as I get a real sense of satisfaction from seeing somebody make progress and grow into their role.

How do you relax?

The usual stuff like socialising with friends and family, reading and watching films. I'm a member of my local gym and love Les Mills classes – Body Pump and Body Combat are my favourites.