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Give us a call on 0330 123 1073

Monday - Friday 9.00am - 5.00pm

Coronavirus: important information

0330 123 1073

Mon - Thu 9am - 5pm
Fri 9am - 5pm
Sat 9am - 1pm

Welcome to Ipswich for intermediaries

If our rates don't make it to the top, three things are always on the table: an open mind to unusual applications, a willingness to understand your clients' circumstances - and all throughout England and Wales.

We are experiencing a very high volume of applications and enquiries which has impacted our service levels. Our fantastic team is doing the best they can and we thank you for bearing with us during these challenging times.
Please see our FAQs blog below for the latest information.

Please also note we will be open from 9:00am to 5:00pm until further notice.


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    31 March 2020 Coronavirus (COVID-19) - Frequently Asked Questions

    We've put together a list of frequently asked questions together with essential information you may find useful at this challenging time. This page will be updated regularly as the situation develops.

How are we doing?

Offer Turnaround

We are turning a fully packaged application into an offer in:

15 days

Document Processing

We are currently processing documents received from:

6 April 2020

AIP Referral

We are working on AIPs referred from:

7 April 2020


We are underwriting fully packaged cases submitted on or before:

6 April 2020