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Coronavirus: important information

0330 123 1073

Mon - Thu 9am - 5pm
Fri 9am - 5pm
Sat 9am - 1pm

An update from the Ipswich

Correct as at 31 March 2020

We know that it's a challenging time, not just for the industry but for the whole country, and we're all doing our bit to pull together and get used to the new reality for many of us.

In these unprecedented times and with the situation changing daily, we have made the decision to temporarily restrict our lending criteria and reduce the number of products available to help ease the pressure on our operations.


The following changes are effective immediately:

- We are no longer accepting purchase applications - remortgages only

- Lending restricted to 75% LTV across all product ranges

- No properties above £1m

- No flats or new build properties

Additionally, we have withdrawn our holiday let, specialised self employed and shared ownership product ranges.

(Note we can still accept self employed remortgages with 2 years' accounts)


As the situation develops we may have to make further changes to our product range and lending criteria with little or no notice - where possible we will communicate future changes by email, on our website FAQs and via social media.

We've also put together a list of frequently asked questions together with essential information you may find useful at this challenging time; including our stance on valuations, how we’re dealing with existing pipeline cases and payment holidays for existing borrowers.

We would urge you to visit the FAQs before making a call to us, to allow us to speak to vulnerable customers and urgent cases, as we are receiving high call volumes. Or alternatively, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you have any questions or queries, give us a call - we're still here for you.

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