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Monday - Thursday 9.00am - 6.00pm
Friday 9.00am - 5.00pm
Saturday 9.00am - 1.00pm

0330 123 1073

Mon - Thu 9am - 6pm
Fri 9am - 5pm
Sat 9am - 1pm

Privacy & Cookies

Privacy Policy

This privacy policy sets out how Ipswich Building Society uses and protects any information that you give Ipswich Building Society when you use this website.

Ipswich Building Society is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ipswich Building Society may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 June 2012.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • What we do with the information we gather
  • We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • With your permission, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Please see more information on our cookies policy page

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you please write to Ipswich Building Society, Head Office: PO Box 547, Ipswich, IP3 9WZ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Cookie Policy

Due to current technical restraints we are currently operating under an implied consent policy. This means that by using our website you are agreeing to the use of the cookies listed below, unless you remove these cookies using your browser settings (see the information at the end of this page).

Implied Consent

Due to current technical restraints we are currently operating under an implied consent policy. This means that by using our website you are agreeing to the use of the cookies listed below, unless you remove these cookies using your browser settings (see the information at the end of this page).

We are currently working hard to develop our website to allow you (the user) to select whether or not to allow each cookie.

Note: Session Cookies are deleted when the browser is closed. You do not need to manually delete these.

Our website does not capture or store personal information (unless specifically ask to do so by a user e.g completing a form), but merely logs the user's IP address which is automatically recognised by the web server. This is used to record the number of visitors to our site.

Where services are delivered on the Internet, this sometimes involves placing small amounts of information on your device (for example your computer,  mobile phone or tablet). These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure optimum speed

Our use of cookies

Google Analytics

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This information helps us to analyse the pages that are popular and so the services you want to know more about.
Name: _utma 
Function: _utmc + randomly generated number

Expires: 2 years

Name: _utmb 
Function: _utmc + randomly generated number

Expires: 30 minutes

Name: _utmc
Function: randomly generated number

Expires: when user exits browser

Name: _utmz
Function: _utmc + randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)

Expires: ~6 months

For more information about Google Analytics visit Google Analytics website.

Random ID

There are two Random ID numbers that distinguishes you as unique to our system so that we can be sure the site remains secure.
Name: <Random ID>
Function: String – Random ID A unique identifier only for the duration of the visit
Expires: Session

System Functionality

Name: jpanesliders_content-sliders-150
Function: Number - Visual element properties
Expires: Session

Name: jpanesliders_permissions-sliders-150
Function: Number - Visual element properties
Expires: Session

Name: jpanesliders_permissions-sliderscom_content
Function: Number - Visual element properties
Expires: Session

Removing and disabling cookies

If you do not wish to accept cookies on to your device you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

For more information on managing cookies for your browser you may find these links helpful.

Internet Explorer 9: http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9

For earlier versio of IE or to watch a video tutorial click this link:http://support.microsoft.com/kb/278835

Firefox: http://support.mozilla.org/en-US/kb/Cookies

Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

For more information on privacy and the 'Cookie Law' visit the ICO:http://www.ico.org.uk/

Personal data

Personal data (i.e. information which could identify you) submitted to us, for example in response to a consultation, will only be used to respond to your feedback. We will not pass it on to any third party without your consent.
This privacy statement only covers the Ipswich Building Society Intermediaries website (www.ipswich-intermediaries.co.uk)
This policy does not cover links from this site to other websites or apps.